Delete your Paxy account

Paxy is made by Catch-e Pty Ltd. You can delete your Paxy account at any time, in the app or by asking us.

In the app

Open Paxy and sign in.
Go to Profile.
Tap Delete account and confirm.

If you have no active lease, you can also delete your account from the screen that tells you so.

Without the app

If you no longer have the app, fill in this form with Delete my account ticked. It opens an email to us in your email app, ready to send. Send it from the email address you sign in to Paxy with, so we know the account is yours. We will confirm by email once it is done, within 7 days.

If nothing opens, email iso@catch-e.com.au from the email address you sign in with. Tell us your name and that you want your Paxy account deleted.

What is deleted

Your Paxy sign-in account.
The Apple, Google or Microsoft sign-ins linked to it. For Sign in with Apple, we also withdraw Paxy's access to your Apple ID.
Your notification registrations on your devices.

What is kept

Your lease, salary packaging, claim and payment records belong to your packaging provider, and deleting your Paxy account does not delete them. Your provider must keep them for 7 years for tax record-keeping. To ask about those records, contact your provider.

Crash reports and usage statistics contain no personal information and are kept for 7 years.